REFUND POLICY
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Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as what you received. It must also be in its original packaging.
There are several types of goods that are exempt from being returned and declared as final sales
Mixed boxes
Liquidation Items
Products on sale
Additional non-returnable products:
Gift cards
Digital Courses
Downloadable software products
Some health and personal care products
To initiate a reimbursement process, you must first contact us to make the required validations and explain the process to follow.
Please do not send your return purchase to the manufacturer.
There are some situations where you can only have partial refunds: (if applicable)
Products with obvious signs of use
Products that have been opened
Any item that is not in its original condition, that is damaged or missing parts for reasons beyond our control.
Products that present problems due to handling in transport
Any item that is returned more than 30 days after shipment
Restocking fee
The restocking fee is 15% of the order price, this fee covers all the associated operating expenses that we incur for having processed your order.
Refunds
Once your return is received and inspected or your refund request has been verified, we will send an email to notify you of the approval or rejection of your refund. If you are approved, then your refund can be processed by:
A discount voucher for your next purchase
A credit in favor to redeem on your next purchase
A credit applied to your original credit card or payment method
Late or lost refunds
If you have not yet received your refund, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next step, contact your bank. It often takes some time before your refund is posted. If you have followed all these steps and have not yet received the refund, please contact us at sales@astrtrade.com
You will be responsible for the payment of the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
In your return you should consider using a shipping service that can be tracked and purchase insurance for shipping. So that you can make sure that the merchandise is delivered to our facilities.